Laila Rashid Hamdan Saif Aljaberi

Relationship Manager

Profile summary

To work in your organization in order to apply the skills and knowledge acquired at university and to gain experience from applying my knowledge to different areas of the job.

Key skills

Skills
PatienceHardworkinghighly motivated and outgoing personalityComputer skills (Microsoft Word, Excel, PowerPoint, Access, internet search, E-mail, MS Project Management, Visual Basic 6, Flash and Website coding using FrontPage)Excellent working knowledge of preparing exhibitionsExperience in the design and preparation of studies of customers satisfactionCreative thinking through developing solutions to managerial cases and problemsUnderstanding of global and regional financial markets and productsCompetent in applying academic knowledge to real life situationsEffective leadership skills – ability to interact with/and lead teamsExcellent presentation skills, Communication Skills and Public RelationPerform well and manage tasks under pressurePatient and able to cope with challengesGood research capabilityAbility to meet deadlinesClient Relationship Management (CRM) Software ProficiencyData Analysis and InterpretationFinancial ModelingNegotiation and PersuasionRisk Management

Professional experience

Relationship ManagerMay 2014 - Nov 2022
Abu Dhabi Commercial Bank

Responsible To acquire new to ADCB Securities customers, and move qualified customers to Margin Trading segment in the acquired customer base, Achieve trading volumes / targets and contribute to the bottom line profitability of the brokerage house and manage and grow assets under management & increase client’s portfolio sizes. Achieved Revenue and customer retention goals while increasing client profitability through relationship building, outstanding service delivery, cross selling and referral development. Utilized strong skills in assisting clients to determine, define and achieve their goals.

Senior Broker RepresentativesDec 2011 - Dec 2013
Mashreq Securities

(DFM & ADX) Responsible for getting up-to-speed on trading and market information to achieve the groups market share of the overall traded volumes in Dubai financial market and Abu Dhabi exchange combined and responsible for keeping clients informed on the market conditions, their portfolios and keeping the clients engaged.

  • (DFM & ADX) Responsible for getting up
  • speed on trading and market information to achieve the groups market share of the overall traded volumes in Dubai financial market and Abu Dhabi exchange combined and responsible for keeping clients informed on the market conditions, their portfolios and keeping the clients engaged.
Customer Satisfaction Research OfficerDec 2008 - Dec 2011
Dubai Municipality

Prepare and Design Questionnaires and Coordinate with all parties involved in organization regarding the provision of services to the customers, participating in Dubai Government Excellence program, Event planner, Handling E-survey project that was established initially for the satisfaction of stakeholder, Mystery shopper. ISO9001:2008 In-ternal Auditor, fulfilled the requirements of ISO 9007:2008. Participating in the project of improving DM services in-clouding service segmentation and classification.

  • Prepare and Design Questionnaires and Coordinate with all parties involved in organization regarding the provision of services to the customers, participating in Dubai Government Excellence program, Event planner, Handling E
  • survey project that was established initially for the satisfaction of stakeholder, Mystery shopper. ISO9001:2008 In
  • ternal Auditor, fulfilled the requirements of ISO 9007:2008. Participating in the project of improving DM services in
  • clouding service segmentation and classification.
Broker RepresentativesDec 2005 - Dec 2008
International Financial Brokerage (CBI)

(DFM & ADX) Responsibilities included Taking client orders and executing orders on both ADX and DFM, giving advice on the flow of cash into stocks and Trends based on our analyst’s recommendations.

Electronics Section ManagerDec 2003 - Dec 2005
MAF group

Responsibilities included bargaining with suppliers, coordinating inventories and launching promotions.

Manager AssistantDec 2002 - Dec 2003
JAFZA

Worked for 8 months in environment health & safety Department at Jabel Ali Free Zone as a Manager Assistant.

Education

Bachelor's Degree, Management Information System (MIS)Dec 1998 - Dec 2002
UAE University
High School or equivalentDec 1995 - Dec 1997
Al Rayah High School